To help give you peace of mind and to demonstrate our commitment to high-quality memorials, we offer a 30-day, money back guarantee on our products. If you are not completely satisfied with your purchase or you wish to make an exchange, you may return your urn, keepsake or memorial within 30 days, and we will refund the full purchase price.
To be eligible, your urn or keepsake must be returned in its original, unused condition; your urn or keepsake must be returned in the original packing; you must call us in advance to request a return authorization number.
Please note the urn or keepsake you purchase is your responsibility until we receive it. Should the returned item arrive damaged, we will not refund any portion of the purchase price -- it will be your responsibility to file a claim with your shipping vendor. Accordingly, we strongly advise you insure your return shipment through your shipping vendor.
Custom or special orders, or items that have been personalized, cannot be refunded once you approve the artwork or personalization.
Returns/Exchanges should be sent to: Une Belle Vie Memorial Urns 12656 East Jamison Place, Suite 11 Englewood, CO 80112
Please be sure to include a copy of your invoice for our reference. Une Belle Vie reserves the right to charge shipping costs, associated with exchanged product deliveries, to your account.
We understand this may be a stressful time for you. To help relieve the burden on you and your loved ones, we offer free ground shipping to any location in the contiguous United States, as well as free same day delivery in the Denver area. Please refer to our chart here for details.
To discuss shipping orders outside the United States, please call us toll-free at 877-249-7735 (Monday - Friday, 9 am to 5 pm, MT).
Urns come in as many sizes and shapes as people or pets
Enter your loved one's approximate weight to determine the correct urn size.
Your loved one's weight
Minimum urn capacity
(in cubic inches)
For every one pound of body weight, allow about 1 cubic inch capacity (for example, your 150 pound loved one will need an urn with a minimum capacity of 150 cubic inches). Remember, an urn can only be too small - if you're not sure, it's better to choose a larger urn.