30-day, money back guarantee
To help give you peace of mind and to demonstrate our commitment to high-quality memorials, we offer a 30-day, money back guarantee on our products. If you are not completely satisfied with your purchase, or if you wish to make an exchange, you may return your urn, keepsake or memorial within 30 days, and we will gladly refund the full purchase price of the item(s) you purchased. Shipping for returned items is at your own expense.
To be eligible your urn or keepsake must be returned in its original, unused condition; your urn or keepsake must be returned in the original packing; you must call us in advance to request a return authorization number.
Please note the urn or keepsake you purchase is your responsibility until we receive it. Should the returned item arrive damaged, we will not refund any portion of the purchase price -- it will be your responsibility to file a claim with your shipping vendor. Accordingly, we strongly advise you insure your return shipment through your shipping vendor.
Custom or special orders, or items that have been personalized, cannot be refunded once you approve the artwork or personalization.
Returns/Exchanges should be sent to:
Une Belle Vie Memorial Urns
7076 S. Alton Way, Building D
Centennial, CO 80112
Please be sure to include a copy of your invoice for our reference.
Une Belle Vie reserves the right to charge shipping costs, associated with exchanged product deliveries, to your account.
We take great care in how each art piece is packaged and shipped, so breakage is rare. Nonetheless, if you receive an urn, keepsake or memorial that has been damaged during shipping, please contact us immediately upon receipt of the item. Simply call us toll-free at 877.249.7735 (Monday – Friday, 9 am to 4:30 pm, MT).
We cannot be responsible for damage that may occur after arrival.
Art pieces are variable
Our memorial urns and keepsakes are works of art that are generally crafted by hand. As such, volume capacity varies slightly for each piece. The volume measurements we provide for each piece are estimates only, and we cannot guarantee the exact capacity of each urn.
Our urns come in a range of beautiful colors ― from bright, iridescent hues to muted tones. When you place your order, keep in mind that the actual colors of your urn may vary slightly from the photo you see on your screen, depending on your computer monitor’s color settings.
As works of art, the tops of each urn vary in fit, but every one of our beautiful urns can be sealed using industrial glue. Our wooden urns have tighter, more form-fitting lids than our urns made of other materials, such as ceramic.
Our urns and keepsakes are art pieces designed to honor and celebrate your loved one. As art pieces, they are not water proof. If your urn or keepsake is on display, please be sure to keep it dry and away from water to ensure the integrity of the vessel.
Our artists will take great care to design an urn based on the specifications in your sketches, but as works of art, there may be some slight differences.
While we do our best to meet your shipping needs, please keep in mind that Federal Express, our shipping carrier, does not serve every location with overnight delivery. Your physical delivery address and zip code determine whether overnight shipping is available to you.
If Federal Express does not offer overnight shipping in your area and that’s what you request during checkout, we will contact you after you place your order. Or, you are welcome to call us before you place your order, and we can check with Federal Express.
While rare, there are some events that could affect the timing of your delivery which are outside our control, including severe weather (hurricanes, blizzards, etc.) or the grounding of airplanes. We appreciate your understanding.