Shipping

 

Orders within the United States

This is a stressful time for your clients. To assist you in helping to relieve this burden, we offer a variety of shipping options. Please refer to the chart below for details concerning shipping options.

What you need to know about shipping

Who ships your order: Federal Express (FedEx)
Deadline for placing an order: 4:30 pm, Mountain Time (MT), Monday – Friday

If you place your order after 4:30 pm, MT, please add another business day for delivery.
Your delivery options (Monday – Friday):

Overnight*
Two-Day
Express Saver
Ground

*Your Ship To address will determine whether FedEx offers overnight delivery in your area.

How to track your order: When your order has been shipped, you’ll receive an email with your FedEx tracking number.
Saturday delivery: Saturday delivery may be available in your area. To discuss Saturday delivery, please call us toll-free at 877.249.7735.

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International orders

To discuss shipping orders outside the United States, please call us toll-free at 877.249.7735 (Monday – Friday, 9 am to 4:30 pm, MT).

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Your loved one's weight

(in pounds)

Minimum urn capacity

(in cubic inches)

0

For every 1 pound of body weight, allow about 1 cubic inch capacity (for example, your 150 pound loved one will need an urn with a minimum capacity of 150 cubic inches). Remember, an urn can only be too small - if you're not sure, it's better to choose a larger urn.

For assistance choosing the right sized urn, call us at 877.249.7735

Losing a loved one comes with a variety of struggles, but our process isn’t one of them. From free shipping to a money back guarantee, we’re committed to helping you in any way we can.

Free Ground Shipping

To help relieve the burden on you and your loved ones, we offer free ground shipping to most locations in the contiguous United States.
View our shipping information FAQs.

60 Day Money Back Guarantee

We understand that the perfect memorial can be hard to choose, which is why we offer a 60-day money back guarantee on our products. If you are not completely satisfied with your purchase or you wish to make an exchange, you may return your urn, keepsake or memorial within 60 days, and we will refund the full purchase price.
View our full return policy.

Free Return Shipping

We want to ensure that your online order with us is truly the perfect memorial for your loved one. If you need to return your order we will take care of the return shipping cost*, and help you find a suitable replacement vessel.
Request return shipping assistance.

*Regrettably, Free Shipping and Free Returns only apply to orders shipping within the contiguous United States.

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